Scheduling an Appointment

Scheduling an appointment:

• Specify the reason for your visit.
• Limit your visit to one or two problems.
• We can not do both a procedure and a sick call in the same visit per insurance regulations.
• Your appointment time is for YOU. Please schedule separate appointments for family members.
• Our physicians try to stay on schedule, however some patients require more time than is expected. Please allow 90 minutes for your scheduled appointment.

Prior to office visit:

• Check your medications for refills.
• Write a list of your concerns or questions.

Arriving at your appointment:

• Please arrive 15 minutes early.
• Let us know of any address or insurance changes.
• If you arrive late we will try to work you into our schedule.

Walk-in appointments:

• Are reserved for sick patients.
• Patients will be worked into the schedule of the first available provider.

Cancellations:

Must be made 24 hours in advance to avoid a charge.Getting a Referral or Pre-Approval

• Many insurance companies (HMOs) require referral paperwork to be processed before you can see a specialist. An office visit and primary care physician approval is needed to generate the referral.
• Questions about referrals and pre-approvals can be directed to extension 3.
• Referrals take up to 7 days to process. Please make your specialist appointment accordingly.
• Referrals will not be given AFTER specialist care is rendered.
• Call the specialist 24 hours prior to your appointment to make sure your referral has been approved.
• Most insurance companies require pre-approvals before certain tests (CT scans and MRIs). Please allow 5 working days for this to be approved by your insurance company.
• Remember: You will be responsible for bills not covered by your insurance if these procedures are not followed.

Refilling Prescriptions

New Prescriptions:

• Always require an office visit
• No antibiotics will be given over the phone without being seen

Narcotics:

• Require an office visit every 1-2 months.
• Will not be refilled if lost or misplaced.

Prescription Refills:

• May be requested 24 hours/day at extension 2.
• Will take up to 3 BUSINESS days to process.
• Don’t run out of medication. Call when you have a 7-10 day supply left.
• May require an office visit for refills.

Emergencies

During Office Hours:

• Notify our office with your emergency: we may be able to prevent an ER visit, or expedite your care when you’re there.
• Call our office to avoid unnecessary costs. Your HMO may require you to go to a specific ER if possible.

After Hours

• Listen to the voice prompts on office recording.
• Voice Mail messages are sent directly to the doctor on call.
• Call-backs may take up to one hour. Most are made within 5-15 minutes.

Hospital Affiliations

• Botsford General Hospital
• Providence Hospital (St. John’s Health)
• DMC – Huron Valley Hospital
• St. Mary’s Medical Center
• St. Joseph’s Ann Arbor
• Beaumont Health Center

*Individual physicians may vary.Miscellaneous Fees

• • Returned check: $35.00 fee for insufficient funds.

• • Medical Records Release: $20 copying and handling fee plus .10 ¢ a page for copying after 50 pages.

• • $15 form fee for forms not presented at the time of an office visit. i.e.: School, sports, work, disability, handicap, adoption, etc.

• • Letters: $15 for Disability, Auto insurance, etc.